Contacting Support

Support requests can be made to Net Direct via phone, fax, and email. You can find all our contact information listed below. A member of our support staff will contact you as soon as possible regarding your issue.

Emergency Support

Net Direct offers emergency support for our existing customers. If you are a customer and you are experiencing significant technical problems that are having an immediate impact on critical business functions, we can be reached for emergency or after-hours support. Simply call the support number listed below and follow the voice prompts for support, then emergency support.

Online Support Centre

We also offer our customers an online support system to submit trouble tickets. Users can open new tickets when a problem arises and one of our support staff will contact you directly. Any troubleshooting steps and advice will be entered in the ticket as it moves towards completion. The system also provides a handy way to track support issues and correspondence. If you would like to start using this system, email and request a login for the system.

Support Contact Information

Voice:+1-519-883-1172 option 2
Toll free:+1-866-883-1172 option 2